What You’ll Do:
About You:
About Us:
We’re a custom home builder committed to quality construction and client satisfaction. As part of our team, you’ll enjoy:
If you're ready to turn dreams into reality, apply below!
What You’ll Do:
• Perform Warranty Repairs: Handle punch lists, warranty service calls, and minor repairs to ensure client satisfaction and uphold Starr Homes' quality standards.
• Hands-On Problem Solving: Roll up your sleeves to tackle a variety of field tasks, from finish carpentry to small repairs and adjustments.
• Quality Assurance Inspections: Complete final QA walkthroughs to catch details before clients move in and provide feedback to the build team.
• Client-Facing Service: Serve as a friendly, professional point of contact for homeowners post-closing, ensuring a smooth experience and addressing any concerns.
• Investigate and Prevent Issues: Identify root causes of problems to determine responsibility, ensuring the company avoids costs tied to trade errors or warranty exclusions.
• Coordinate and Hold Trades Accountable: Work directly with trade partners to schedule repairs, enforce standards, and confirm timely completion of work.
• Protect Client Homes: Take steps to protect finished homes and client belongings while performing work.
• Collaborate with Team: Communicate effectively with the warranty coordinator, project managers, and trade partners to schedule and complete work.
• Document and Track Work: Maintain clear documentation of service items, responsible parties, and completed work through Buildertrend or other tracking systems.
• Take on additional tasks as assigned.
About You:
• Warranty/Renovation Experience: You have experience in warranty service, remodeling, or related trades, with a strong knowledge of residential construction.
• Hands-On and Skilled: Comfortable performing a variety of finish-level tasks, including minor carpentry, drywall, painting, and hardware adjustments.
• Detail-Oriented Investigator: You take pride in identifying the root cause of issues, holding trade partners accountable, and protecting the company’s bottom line.
• Client-Focused: Skilled at working directly with homeowners, making them feel valued, heard, and supported.
• Protective of Client Spaces: You take care to protect client belongings and homes while performing repairs or walkthroughs.
• Organized and Reliable: Able to prioritize, schedule, and complete tasks efficiently.
• Proficient with Technology: Familiarity with Buildertrend, mobile apps, email, and photo documentation.
• Independent and Team-Oriented: Comfortable working independently in the field while staying connected to the team.
About Us:
We’re a custom home builder committed to quality construction and a world-class client experience. As part of our team, you’ll enjoy:
• Benefits: Health, dental, vision, and life insurance.
• Paid Time Off: Time off to balance work and personal life.
• Company Truck: Company truck and gas card available to you for use during work.
• Retirement Plan: 5% 401(k) match to support your future.
Join us in creating exceptional homes and building lasting client relationships.
What You’ll Do:
•
Be the First Point of Contact:
Receive and document all incoming warranty requests, ensuring a friendly and professional client experience.
•
Schedule and Dispatch:
Coordinate the daily and weekly schedules of warranty technicians, prioritizing tasks based on urgency and impact.
•
Communicate with Clients:
Keep homeowners informed on timelines, next steps, and expectations for their service appointments.
•
Coordinate with Trades:
Contact trade partners as needed, schedule repairs, and ensure follow-through on commitments.
•
Prioritize Efficiently:
Use judgment and company standards to determine urgency levels and allocate resources accordingly.
•
Track and Document Work:
Maintain detailed records of all requests, service calls, responsible parties, and completion status in Buildertrend or other systems.
•
Support Warranty Operations:
Partner with field technicians, project managers, and leadership to create a seamless client experience.
•
Assist with Continuous Improvement:
Provide feedback to improve warranty processes, communication, and scheduling efficiency.
• Take on additional tasks as assigned.
About You:
•
Highly Organized:
Able to juggle multiple schedules, calls, and service requests without losing track of priorities.
•
Client-Centered:
Skilled at diffusing tense situations, building trust, and delivering an exceptional client experience.
•
Strong Communicator:
Confident in both verbal and written communication with homeowners, team members, and trade partners.
•
Detail-Oriented:
Meticulous about documentation, follow-up, and ensuring nothing falls through the cracks.
• Problem Solver:
Comfortable making decisions quickly to prioritize urgent matters and support warranty operations.
•
Tech-Savvy:
Familiar with Buildertrend, scheduling software, and Microsoft Office tools.
• Team Player:
Works well with field techs, project managers, and leadership to keep operations running smoothly.
• Adaptable:
Thrives in a fast-paced environment and remains calm under pressure.
About Us:
We’re a custom home builder committed to quality construction and client satisfaction. As part of our team, you’ll enjoy:
•
Benefits:
Health, dental, vision, and life insurance.
•
Paid Time Off:
Generous time off to balance work and personal life.
• Retirement Plan:
5% 401(k) match to support your future.
Join us in creating exceptional homes and building lasting client relationships.